Implementation Operational Plan

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General Considerations

Provider Types/Geographies

Across all implementation geographies, we should showcase a diverse set of providers:

  1. Geography/patient population
    1. Rural
    2. Urban/suburban commercial
    3. Urban/suburban Medicare
    4. Urban underserved (Medicaid)
    5. Military
    6. Veteran
  2. Practice size
    1. Small practice (< 5)
    2. Medium (5-25)
    3. Large
    4. Acute care
  3. Specialty type
    1. Primary, family practice, pediatric
    2. Specialty
    3. Tertiary and acute
    4. Ancillary (lab, rad, etc.)

Success Metrics

  1. Number of addressed endpoints
    1. Providers
    2. Patients
    3. Others
  2. % of providers served by addressing and routing
  3. % of patients with access to electronic delivery
  4. Number of transactions
    1. Absolute
    2. Per address type
    3. Per address (by type)
  5. MU achievement
  6. Provider satisfaction

Particular Implementations

Key Stakeholders

  • Key provider organizations (referral anchors and catchment area)
  • Key ancillary service providers (lab, rad)
  • Key technology enablers (EHR vendors, HIE vendors)
  • Public organizations
    • State HIE entities
    • Regional HIOs
    • RECs
  • Key interest groups
    • State medical societies

Referral patterns

Ensure strong understanding of referral patterns including primary-secondary, secondary-secondary, ambulatory-acute, and ancillary care (particularly lab, rad). Ensure there is a value proposition for key stakeholders (increased quality, smoother referral paths, lower cost).